Q.1 - What is DNCIndia.com?
DNCIndia.com is a free online DNC Scrubbing service. It is a
platform to help you filter all DND registered numbers from
your calling lists in an updated, reliable and secure
Q.2 - Why should
I filter DND numbers from my calling lists?
Ans: As per
TRAI (Telecom Regulatory Authority of India) regulations, any
BPO or Enterprise engaged in mass outbound calls or cold
calling as a part of their sales process, cannot call on a
number registered as Do-not-Disturb/ Do-not-Call. To adhere to
this, the telemarketers are required to filter their calling
lists of all the numbers in NCPR/ NDNC database.
Q.3 - How does DNCIndia.com help me in DNC
Ans. DNCIndia.com maintains a local database
of all the numbers in NCPR. The DNCIndia.com registered users
upload their calling lists to their accounts and download
filtered lists in real-time. And all this for free. Also,
DNCIndia.com filtered lists ensure that your telemarketing
processes are adhering to DNC/ DND call regulations.
Q.4 -How do I register with DNCIndia.com?
Ans. Click on the link (or copy & paste in your browser
in the requested information and authorize your account. Post
this, you are a member of DNCIndia.com
- How do I edit/remove my profile information?
This feature is unavailable currently (beta stage). Please
create a new profile if you wish to make any changes. The final
launch will have edit/remove profile section and much more
Q.6 - I
forgot my password. What should I do?
Ans.: If you have
forgotten your password, Please click on 'Forgot your Password'
link, just below the Sign In button in login window. Enter your
registered E-mail address. You will be receive an E-mail with
Q.7 - How to save CSV file
Ans.: In order to save your workbook data
in CSV format, follow these steps:
- Choose Save As from the File menu. Excel displays the
Save As dialog box.
- In the Save As Type drop-down list at the bottom of
the dialog box, choose the CSV (Comma delimited) option.
- Use the other controls in the dialog box to specify a
file name and location.
- Click on Save.
- Excel may display a dialog box telling you that not
all Excel features can be maintained in the format you have
- Click on Yes to continue saving the information in CSV
Q.8 - What is the difference in scrubbing my
data for SMS or Phone Communication?
Ans.: Any DND
number is registered as either as Partially Blocked (SMS under
certain categories* allowed, No commercial phone call allowed)
or Fully Blocked (No commercial Phone or SMS allowed).
DNCIndia.com has free custom filters for both the requirements.
Q.9 - I need scrubbing for
sending mass SMS only. Do you provide this?
Q.10 - Do you support multiple
category scrubbing for SMS?
Ans.: Planned in near
future. Please register with us, we will update you as it is
Q.11 - What is the
'update' status of DNCIndia.com database? How soon does my
scrubbed list expire?
Ans.:DNCIndia.com maintains a
local database of all the numbers in NCPR (over 14.7 crore
telephone numbers and growing). The scrubbing is done from most
updated NCPR data at any given day. The scrubbed list expire
with next update in NCPR database which occurs twice a week (on
every Tuesday and Friday). As per NCPR DNC guidelines, it is
the telemarketerâs responsibility to manage compliance from the
latest updates. DNCIndia acts as an easy interface for DND
filtering. Extending it further, APIs to achieve higher levels
of automation and also adding notification service on the last
update of database along with the associated statistics is also
on the roadmap.
Q.12 - Can I
automate the manual compliance management?
DNCIndia.com has planned API interfaces (Coming Soon) that will
further ease the task of compliance management. The manual
intervention of periodically filtering call lists will be
removed and direct automation will be possible.
Q.13 - How do I configure alerts/ notification
Ans.: The feature is not available in the
beta stage. Very soon, DNCIndia.com users would be able to opt
for alerts / notifications service. Available via Email or SMS,
registered users would be able to configure business critical
alerts useful to their operations and for audit purposes.
Q.14 - Can I have this facility at my
Ans.: DNCIndia.com will soon have direct
integration facility with on-premise solutions. For any urgent
requirement, please contact us for a process analysis.
Q.15 - What are the other commercial
offerings of DNCIndia.com?
Ans.: DNCIndia.com is an
free-service initiave taken by Drishti-Soft Solutions. However,
other added services such as providing APIs/ Connectors will be
Can you take care of compliance as managed services?
Ans.: Planned in near future. Please register with us, we will
update you as it is available.
- How reliable is the DNCIndia.com scrubbed list?
DNCIndia.com Database is updated in sync with the NCPR database
twice a week (while it has been published by NCPR). The
scrubbing is done by using high level linked list programming
which actuates the process with reliability
- How do you ensure the reliability of DNCIndia.com platform?
Ans.: To ensure faultless performance, we have implemented
various security designs for database including firewall, log
management and analysis, database replication/ synchronization
and backups. We also apply information security controls within
the database programs and functions like audit trails and
control management. Daily maintenance is maintained via a 24X7
NOC and checklists.
Q.19 - What
are the Information security measures taken?
data is kept in a TIER 1 datacenter and regular backups are
being taken to ensure reliability. Also 128-bit SSL encryption
of all data ensures information security. For DNCIndia.com, it
is a mandate to provide DNC scrubbing service reliably to the
industry at large.
Q.20 - Do
you have DR?
Ans.: Dncindia.com is running at a tier 1
Data center and regular backups are being taken to ensure
reliability. It is our mandate tp provide this service reliably
to industry at large.
What is the SLA level you provide?
platform is designed to deliver high SLA's upto the order of
Q.22 - What is the cap
limit for the numbers that can be uploaded in a file ?
Ans.: Currently in the Beta Stage, DNCIndia.com allows upload
of file containing a max. of 10,000 phone numbers for free
service. The final launch will have offerings to support larger
Q.23 - Can I download
'callable' and 'non-callable' list after the scrubbing?
Ans.: This is currently unavailable. DNCIndia.com displays the
scrubbing results to its users online and allows download of
only 'callable/ contactable' numbers. For any specific
requirement, you can contact us and it can be done on a
Q.24 - Do
you keep a log of information I upload to the website?
Ans.: DNCIndia.com does not store any numbers uploaded by the
users. As soon as scrubbing is done, the results are transfered
to the user without any back-up record of the list uploaded.
The only user information stored is the login detail and the
actions taken by the user - this is for audit purposes only.
Q.25 - What are Terms and Conditions
of Service of DNCIndia.com
Ans.: Please go through this
Q.26 - Want to read more about
Q.27 - Want to read more about NCPR
Following preferences under partially blocked
categories are available to a customer:
Insurance/ Financial products/ credit cards,
Consumer goods and automobiles,
Broadcasting/ Entertainment/ IT,
(7) Tourism and